Privacy Policy
How to access my e-book? (Video Tutorial)
How to access my e-book? (Pictorial)
Step 1: Retrieve your Access Code via Order Status page
Click the link on your order status page immediately after checkout.
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Step 2: Retrieve your Access Code via E-mail
Copy your code then click the link in your Ebook code/Digital content e-mail.
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Step 3: Login or create an account on Bookshelf
Important Information!
iOS users must redeem their code on the Bookshelf website. The app does not allow for code redemption.
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Step 4: Redeem Code
Click "Redeem Code"
You can do this from the “Home” page or the Navigation pane
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Step 5: Paste Code
Paste your code. Then click “Redeem”
Congratulations you have successfully accessed your e-book!
If you have received any error codes or are unable to access your e-book, please reach out to us at sales@cityubookstore.ca.
Cancel an order
Please email us as soon as possible - your email time stamp will serve as the official request date. If your order has not been processed, we can cancel it. If the order has been invoiced, we cannot stop it from being shipped - you must request a return.
Copy of an invoice
Open your order confirmation e-mail. Click "View your order" for a complete invoice.
Or you can call or email us, and we can email you a copy of your invoice.
Where's my E-book code?
E-book Technical Issues
For questions or assistance with an e-book - check here first:
https://support.vitalsource.com/hc/en-us
or call 1-855-200-4146 during business hours
In order to facilitate troubleshooting, please include the following information:
Amazon sells this book for less...
All of our items are sold at the publisher's suggested retail price.
We offer discounts where we can and ebook options to help lower the cost of your textbooks.
We constantly check and compare prices between other online stores and marketplaces. If you feel you have found a better deal somewhere else, please be careful as some items sold here have additional components such as study guides or supplemental materials that other retailers do not sell.
If you still feel an item is overpriced, email us (we cannot do this over the phone) and we'll try to explain things - or maybe we'll even lower the price for everyone!
You sold me the wrong book...
It is your responsibility to know which book is required for your course.
We only stock and sell items that are requested by your school.
Textbook lists are checked and re-checked to ensure accuracy, but sometimes textbooks change at the last minute. In this case, we offer a generous return policy to help offset this inconvenience
Book purchases are made at the discretion of the customer - we are not responsible for books purchased in error.
Please check with your school to determine required and suggested materials.
Our course and textbook lists are to be used to find the books you need for your course. You should verify this information with your course outline to ensure you are purchasing the correct book.
I'm a sponsored student, how can I pay for my books?
All orders must be prepaid. We do not provide third-party billing or Net30 day invoices. However, there are some options.
You can:
1. Pay for your order using your credit card and get reimbursed by your sponsor,
2. Use the sponsor's credit card to bill them directly,
3. Use the email money transfer option (EMT) and have your sponsor email us the money,
4. Arrange payment through PayPal with your sponsor, then pay for your order using PayPal.
With your permission, we can send a copy of your invoice to anyone you wish.