Help

FAQ's

Common Questions

Open your order confirmation e-mail.

Click "View your order" for a complete invoice.

You can also email us, and we can provide you a PDF copy of your invoice.

It is your responsibility to know which book is required for your course.

We only stock and sell items that are requested by your school.

Textbook lists are checked and re-checked to ensure accuracy, but sometimes textbooks change at the last minute. In this case, we offer a generous return policy to help offset this inconvenience

Book purchases are made at the discretion of the customer - we are not responsible for books purchased in error.

Please check with your school to determine required and suggested materials.

Our course and textbook lists are to be used to find the books you need for your course. You should verify this information with your course outline to ensure you are purchasing the correct book.

If you still feel an item is overpriced, email us (we cannot do this over the phone) and we'll try to explain things - or maybe we'll even lower the price for everyone!

Returns

Click here to request a return

Please note that you must sign in using the e-mail address that you provided at checkout for the item you wish to return.

Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.

PRINT BOOK RETURNS:

DATE OF REQUEST	RESTOCKING FEE?	CAN I RETURN IT?
0-14 DAYS AFTER DELIVERY	NO	YES, FOR A REFUND
15-30 DAYS AFTER DELIVERY	YES - 20%	YES, FOR A REFUND (MINUS RESTOCKING FEE)
30+ DAYS AFTER DELIVERY	YES - 20%	MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND.

E-BOOK RETURNS:

DATE OF REQUEST	RESTOCKING FEE?	CAN I RETURN IT?
0-14 DAYS FROM PURCHASE	NO	YES, FOR A REFUND
15+ DAYS FROM PURCHASE	NO	NO - YOUR EBOOK IS NON-RETURNABLE. NO EXCEPTIONS.

DIGITAL COPY RETURNS:

DATE OF REQUEST	DID YOU REDEEM THE CODE?	CAN I RETURN IT?
0-24 HOURS FROM TIME OF PURCHASE	NO	YES, FOR A REFUND
0-24 HOURS FROM TIME OF PURCHASE	YES	NO - YOUR DIGITAL COPY IS NON-RETURNABLE
24 HOURS FROM TIME OF PURCHASE AND LATER	YES OR NO - DOESN'T MATTER	NO - YOUR DIGITAL COPY IS NON-RETURNABLE. NO EXCEPTIONS.

OUR RETURNS POLICY

1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.

2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.

3. Shrinkwrapped or software items that have been opened are NON-RETURNABLE.

4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.

6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.

7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.

8. We can only refund the payment method used in the original purchase.

We always make an effort to consider special requests.

Please email us so we can look into your request. We cannot grant special requests over the phone.

Shipping

Our shipping cutoff time is 11am EST, unless otherwise stated.

If an item is out of stock, it ships out in 2-6 business days unless otherwise noted.

If the delay is greater than 6 business days, we will email you with an estimated shipping date.

PLEASE NOTE THAT SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Please note that shipping charges are non-refundable. We do not refund shipping charges. We only make exceptions for this policy when items are lost.

If you paid for a PRIORITY item (Canada Post Priority Courier) and the item is delivered late (according to the carriers terms), we can only provide you with store credit for the shipping value.

Items with incorrect shipping addresses are the responsibility of the customer. If the item is lost, we cannot offer a refund. If the item is returned to us, we will reship the item to you at no extra cost.

We cannot reship your order until the original order is returned to us. However, you can always pay for a new order if you need the item(s) ASAP.

Payments

Payment can be made by the following methods:

Visa
MasterCard
American Express
Visa Debit
EMT (Email Money Transfer)
ApplePay
GooglePay
PayPal

PLEASE NOTE: When paying by Visa Debit cards, your billing address must match the address on your bank statement, or else the charge will be declined.

Credit card charges appear as "SP * CITYU BOOKSTORE 8772891151"
Visa Debit card charges appear as "POS Purchase O POS SP * CITYU BOOKSTORESAINT"
PayPal charges appear as "PAYPAL *NUSKULE INC 4029357733 ON"

Here are the steps you must take to pay through EMT (e-mail money transfer):

1. Sign on to your account at your banking website (i.e. www.scotiabank.com, www.rbc.com, etc.)
2. There will be a section where you can transfer money - please select "Email Money Transfer" option.
3. The transfer should be addressed to "Nuskule" and the email address is payments@nuskule.com
4. The amount of your money transfer MUST be the exact total of your sales order

We have AUTODEPOSIT enabled. If you are prompted for a Security Question, you have entered an incorrect email. Be sure you are using payments@nuskule.com

Please note EMT payments are processed during business hours if you have purchased a immediate digital delivery product your codes will be sent to you as soon as possible.

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